Lead times depend on how the order is placed and whether it's branded.

Order type

Lead time

Website order, no branding

4–7 working days

Order placed via the B2B team, no branding

~1–2 weeks

Logo engraving

~2 weeks + 5 working days

Custom printed sleeve

~2 weeks + 7 working days


For branded orders, the clock starts when artwork is approved, not when the order is placed.

Working to a fixed deadline — an event, an onboarding date, a conference? Tell the team the date up front and they'll confirm what's achievable before you commit.